Mastering Cross Generational Communication

Approximate Length: 3 hours

An essential course for effective managers and executives. Did you know that four different and distinct generations are working side-by-side in today’s workplace? They are Traditionalists, Baby Boomers, Generation X and Generation Y. This course explains how the four groups differ, what motivates them, and how to communicate with them effectively. You will also learn to anticipate and solve problems that crop up when members of multiple groups work together.

Course Objectives

Mastering Cross Generational Communication

• Identify the 4 generations present in the workforce today
• Understand the history of each generation and how it has shaped each generation
• Describe the general characteristics of each generation
• Understand how Traditionalists behave in the work world
  
• Determine ways to interact more effectively with them
• Understand how to work for a Traditionalist boss
• Work with and motivate Traditionalist employees
• Understand how Baby Boomers behave in the work world
  
• Determine ways to interact more effectively with them
• Understand how to work for a Baby Boomer boss
• Work with and motivate Baby Boomer employees
• Describe the general characteristics of Generation X
  
• Understand the career goals, workplace values and what motivates Generation X
• Describe the general characteristics of Generation Y
  
• Understand the career goals, workplace values and what motivates Generation Y

ENROLL